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Introduction of Service

Customer Support Centre

Dedicated staff can assist you with any inquiries regarding product selection, use of motors, and any other technical issues by phone, e-mail, or fax.

For Singapore: 1800-8420280 (Toll Free)
For Malaysia: 1800-806161 (Toll Free)

For Thailand:1800-888-881 (Toll Free)
For Other Countries: +65-6842-0280

Operation Hours: 8:45am to 5:45pm (GMT +8)
E-mail Address: support@orientalmotor.com.sg


○Japanese Customer Support Centre
アジア日本語お客様ご相談センター

Tel: +65-6745-3008

Operation Hours: 8:45am to 5:45pm (GMT +8)
E-mail Address: j-support@orientalmotor.com.sg

Catalogue Request

We prepare sufficient information materials, such as our General Catalogue and New Product Brochures.

Motor Selection Service

Oriental Motor can assist you with selecting the optimum product for your application.

Technical Seminar

In our technical seminars, specialists provide detailed explanation for customers to gain a basic understanding of products as well as imparting advanced information on motor technology and selection.
Technical seminars and course books are provided free of charge. We also offer free personalized training at your location.

Exhibition

We participate in major exhibitions in order to reach our customers and make our products better known.

Showroom

At our showroom, you can find product displays and information about new products and technologies. In addition, a variety of seminars and one-on-one discussions with engineers are available throughout the day.
Showroom is available at ORIENTAL MOTOR ASIA PACIFIC PTE. LTD.
Address: 2, Kaki Bukit Ave 1, #05-06, 417938 Singapore

Software

You can download the software.


Motor Sizing software:
This software is for selecting Brushless Motor, Stepping Motor and Servo Motor.
This software can perform selection of a motor easily by having the details of mechanism or operating condition keyed into the software.

New Motion

We offer Free Information Magazine "New Motion" for better communication between customers and us.
The "New Motion" introduces our latest information, such as New product information, Schedule of exhibitions or technical seminars, and Questions & Answers forum.

Field Service

When using an Oriental Motor product, if any problem should arise that cannot be solved over the telephone, we can dispatch service personnel to assist you at your work site.
These personnel have been specially trained to deal with possible problems.

Inspection and Repair

Oriental Motor offers free inspection services. Feel free to contact us if you have encountered any problems with or damage to Oriental Motor products. If repair is required, we will advise on the applicable charges. Kindly note that free repair is available if products are used in accordance with the warranty conditions.

Operating Pattern Calculation

It is a make easy calculation of the operation pattern of motor control. This calculation can help you to calculate the linear motion mechanism and the rotation mechanism. You can find out more details by clicking on the calculation link.

Electronic Gear Calculation

This application is able to perform simple calculation of electronic gear for stepping motors products, such as AC servo motor, electric actuators, AR Series and RK II Series and others. You can find out more details by clicking on the calculation link.

Torque value Calculation

This application is able to perform convert torque unit values. You can find out more details by clicking on the calculation link.

Acceleration and Deceleration Rate Calculation

This application is able to perform convert torque unit values. You can find out more details by clicking on the calculation link.

Product Warranty

Oriental Motor will repair free of charge any defects found in our product during the warranty period of the products. Warranty repair covers our products only. (However, for circuit products, the warranty covers both our product and our software installed in our product.) We will not be liable for any damages that occur or lost opportunities for the user in connection with a defect in our product. This warranty will not cover defects due to expiration of the product's life or replacement of consumable parts.